Last updated: June 10, 2026

1. Introduction and Scope

1.1    These Custom Video Services & Conditional Payment Terms (the “Custom Terms”) govern the request, ordering, production, delivery, payment, and fulfilment of custom-made video content offered through the Clips4Sale platform and its associated customs interfaces and dashboards (collectively, the “Platform”, “Clips4Sale,” “C4S,” “we,” “us,” or “our”). The Platform is operated by the legal entities mentioned in the Main Terms (“the Company”).

1.2    These Custom Terms supplement, and are incorporated by reference into, the Clips4Sale Terms of Service (the “Main Terms”), together with the Acceptable Use Policy, Privacy Policy, applicable Creator and Studio agreements, the DMCA / Content Removal Policy, and all other rules, policies, and guidelines published on or through the Platform (collectively, the “Platform Agreements”). These Custom Terms form a part of the Platform Agreements.

1.3    In the event of a direct conflict between these Custom Terms and the Main Terms with respect to the subject matter addressed herein -  namely, Custom Videos, and all the relations regarding Custom Video product type, and the Payment Hold and commission-release mechanics - these Custom Terms shall control to the extent of the conflict. In all other respects, the Main Terms remain in full force and effect.

1.4    By requesting, ordering, accepting, producing, paying for, delivering, or otherwise participating in a Custom Order, you acknowledge that you have read, understood, and agree to be bound by these Custom Terms and the Platform Agreements. If you do not agree, you must not use the Custom Video service.

1.5    Adults only. The Platform and the Custom Video service are strictly limited to persons who are at least eighteen (18) years of age (or the age of majority in their jurisdiction, whichever is greater) and who are legally permitted to access and create adult content where they are located. By using the Custom Video service you represent and warrant that you satisfy these requirements.

2. Definitions

In these Custom Terms, capitalized terms have the meanings given below or where otherwise defined. Defined terms used but not defined herein have the meanings given in the Main Terms.

“Approval” means the determination, following Compliance Review, that a delivered Custom Video conforms to the Platform Agreements and applicable law and may be released to the Customer.

“Commission” means the share of the Custom Payment payable to the Creator in respect of a Completed Custom Order, being eighty percent (80%) of the Custom Payment, as further described in Section 7.

“Compliance Review” means the Platform’s review of a delivered Custom Video for conformity with the Platform Agreements, content standards, and applicable law, including age-verification and record-keeping requirements.

“Completion / Completed” means the status of a Custom Order that has been Delivered and has received Approval, at which point the Commission is calculated and released.

“Creator” means an approved content creator, studio, or authorized re-seller that offers, accepts, produces, and delivers Custom Videos through the Platform. Also referred to as a “Studio.”

“Custom Form” means the structured form completed by a Customer, including all required information such as video length, add-ons, delivery timeframe, resolution, exclusivity, and story description.

“Custom Order” means a request for a Custom Video submitted by a Customer and accepted by a Creator by sending of the Custom Form..

“Custom Payment” means a payment made by a Customer for a Custom Order, as distinct from a Tip or a standard clip purchase.

“Custom Video / Custom Content” means video content produced by a Creator to the specification of a particular Customer pursuant to a Custom Order.

“Customer” means a registered user who requests, orders, and pays for a Custom Video. Also referred to as “you” where the context relates to Customers, “Buyer.”

“Held Balance / Payment Hold” means the internal accounting state in which a captured Custom Payment is recorded by the Platform as a held, pending, and unearned amount on the Platform’s books, pending Delivery and Approval, before any Commission is calculated or released, as described in Section 6 and subject to Section 6.6.

“Payout” means the disbursement of a Creator’s released and withdrawable earnings in accordance with the Platform’s payout schedule, methods, and minimum thresholds.

“Release” means the calculation of the Commission and the corresponding accounting movement of the amount from the Held Balance to the Creator’s available balance upon Completion.

“Service Fee” means the portion of the Custom Payment retained by the Platform, being twenty percent (20%) of the Custom Payment.

“Tip” means a voluntary payment, tribute, or gratuity made through the Platform that is not a Custom Payment and that continues to be classified and treated as a Tip.

3. Eligibility, Accounts, and the customs payment Product Type

3.1    Account required. A registered Platform account in good standing is required to request or fulfil a Custom Order. Creators must additionally hold an approved Creator/Studio account and have completed all applicable identity, age-verification and tax.

3.2    New product type. Custom Payments are processed under a dedicated product type, which classifies all payments for Custom Videos. This product type is separate and distinct from Tips and from standard clip purchases. Tips remain classified and processed as Tips and are not subject to these Custom Terms.

3.3    Purchase flow. Custom Payments are designed to be completed through a streamlined, one-click purchase initiated from chat. Where a one-click charge is declined, the Customer may be redirected to a payment page to complete the same Custom Order. Completing payment on either path constitutes the Customer’s authorization of the charge.

3.4    Accurate information. You agree to provide accurate, current, and complete information in connection with any Custom Order and to keep such information up to date. You are responsible for all activity occurring under your account.

4. Custom Orders: Formation, Specifications, and Pricing

4.1    Request and acceptance. A Custom Order is formed when a Customer submits the Custom Form specifying the desired Custom Video. All Custom Forms are routed to our compliance team for an initial review before being provided to the Creator. We may approve or reject any Custom Form for any reason, including noncompliance with these terms of service or applicable law. If the Custom Form passes compliance review, it will be sent to the Creator and a Creator accepts that request (with or without modification) and the Customer completes the Custom Payment. Until payment is captured, no binding Custom Order exists and no Creator obligation to produce arises.

4.2    Specifications and options. A Custom Order may include options and add-ons offered by the Creator, which may include (without limitation) video length parameters, priority or rush delivery options, resolution options, exclusivity options, and other add-ons, each at the price set by the Creator within any limits permitted by the Platform.

4.3    Pricing and modifications. The Creator sets the final price of a Custom Order within the limits permitted by the Platform. Any change to the scope, specifications, options, or price of a Custom Order after the initial request should be communicated to, and agreed by, the Customer through Platform chat before the revised Custom Order is accepted and paid. The Platform is not a party to the underlying creative arrangement between Customer and Creator.

4.4    Delivery timeframe. Each Custom Order specifies a delivery timeframe. Unless a rush or priority option is selected, the default delivery timeframe is four (4) weeks from the date the Custom Order is marked paid. Creators are responsible for delivering within the agreed timeframe. Any extension should be discussed and agreed with the Customer through Platform chat before the deadline.

4.5    Lawful content only. Every Custom Order must comply with the Acceptable Use Policy and all applicable law. The Platform may refuse, suspend, or cancel any Custom Order, and reject any delivered Custom Video that does not comply. Neither party may use the customs process to solicit, request, or produce prohibited content.

5. Creator Production and Delivery Obligations

5.1    Production. Upon formation of a Custom Order, the Creator is responsible for producing the Custom Video in accordance with the agreed specifications, the Platform Agreements, and applicable law, and for delivering it within the agreed timeframe.

5.2    Delivery and upload. The Creator delivers a Custom Video by uploading it through the designated customs dashboard in a supported format and within any applicable file-size limits. Upon upload, the Custom Order moves to the status “Delivered Pending Approval”, and the Custom Payment remains recorded as a Held Balance pending Compliance Review.

5.3    Records and documentation. The Creator represents and warrants that all performers appearing in a Custom Video are at least eighteen (18) years of age and that the Creator has obtained and will retain all consents, releases, and age- and identity-verification records required by the Platform Agreements and applicable law, including records required under 18 U.S.C. § 2257 and any analogous laws. The Creator shall provide such records to the Platform on request.

5.4    Reminders and deadlines. The Platform may send the Creator reminders as a delivery deadline approaches, including notice that a refund may be issued if the Custom Video is not delivered on time. Such reminders are a courtesy and do not relieve the Creator of its delivery obligations.

6. Payment Capture and the Held Balance

6.1    Immediate capture. When a Customer completes payment for a Custom Order, the Custom Payment is captured in full immediately.

6.2    Custom Payment recorded as a Held Balance. Upon capture, a Custom Payment is recorded by the Platform as a Held Balance - an internal accounting entry on the Platform’s own books reflecting a payment that has been received but not yet earned. A Held Balance is not earned by, payable to, or withdrawable by the Creator at the time of capture. No Commission is calculated, accrues, or becomes payable at the point of purchase. The Held Balance persists through Delivery and Compliance Review.

6.3    Conditional, fulfilment-based release. The Commission is calculated and Released only after both of the following conditions are satisfied: (a) the Creator has Delivered the Custom Video; and (b) the Custom Video has received Approval following Compliance Review. This is the central feature of the Custom Video service: it ensures that no Creator earnings exist and no Payout is possible before Delivery and Approval.

6.4    Trigger and coordination. Because only the customs system has knowledge of when a Custom Order has been fulfilled, Release is initiated by the customs system upon Delivery and Approval, which triggers calculation of the Commission and the corresponding ledger entries. Customers and Creators acknowledge that Release is system-driven and conditional upon fulfilment.

6.5    No Escrow, Fiduciary, Banking, or Trust Relationship. Custom Payment is an internal payment and accounting mechanism used by Clips4Sale to manage conditional Creator commissions. Nothing in these Custom Terms creates:

    (a) a legal escrow;

    (b) a trust account;

    (c) a fiduciary relationship;

    (d) a banking, deposit, money-transmission, stored-value, or custodial relationship; or

    (e) any property interest of the Creator in a Custom Payment before completion and release.

    Until the Custom Order is completed and approved, the Creator has no earned commission, no payout right, and no entitlement to withdraw any portion of the Custom Payment.

6.6    Payment authorization. By completing a Custom Payment, the Customer authorizes the Platform and its payment processors to charge the selected payment method for the full amount of the Custom Order at the time of purchase, and acknowledges that the amount will be held and applied in accordance with these Custom Terms.

7. Commission, Ledger Treatment, and Payouts

7.1    Commission rate. For each Completed Custom Order, the Creator earns a Commission equal to eighty percent (80%) of the Custom Payment, and the Platform retains the Service Fee equal to twenty percent (20%) of the Custom Payment. The Commission is calculated only upon Completion.

7.2    Ledger treatment. The following ledger logic applies:

(a)    At purchase: the Custom Payment is captured and recorded as a custom payment hold; no Commission is calculated. The funds exist but are not yet earned.

(b)    At Completion: upon Delivery and Approval, the Commission (80%) is calculated and recorded as a custom commission created entry, followed by a custom commission release entry moving the Released amount to the Creator’s available balance.

(c)    At Payout: Released amounts included in a Payout are recorded as a payout debit when funds are disbursed to the Creator.

(d)    On refund: an approved refund is recorded as a commission reversal, and any previously Released earnings are removed or recouped in accordance with Section 8.

7.3    Payout schedule, methods, and minimums. Released and withdrawable earnings are disbursed in accordance with the Platform’s standard payout schedule, methods, and minimum thresholds, as published from time to time and as set out in the Main Terms and Creator materials, including (by way of example and subject to change) monthly Payouts and applicable minimum-balance thresholds that vary by region. Payouts are made by the methods then offered by the Platform.

7.4    No guarantee of earnings. The Platform does not guarantee any volume of Custom Orders, sales, or earnings. Commission is earned only on Completed Custom Orders and is always subject to the refund, reversal, set-off, and enforcement provisions of these Custom Terms.

7.5    Independent contractor. Creators are independent contractors and are not employees, agents, partners, or joint venturers of the Platform. Nothing in these Custom Terms creates an employment or agency relationship. Creators are solely responsible for their own taxes and statutory obligations arising from their earnings.

8. Refunds, Cancellations, Non-Delivery, and Chargebacks

8.1    General principle. Because Commission is calculated and Released only upon Delivery and Approval, a Custom Order that is not fulfilled does not generate Creator earnings. Refunds, cancellations, and reversals are handled according to the stage of the Custom Order, as summarized below.

8.2    Set-off and recoupment. Where a refund, reversal, or adjustment is approved after the Commission has been Released, the Creator authorizes the Platform to recover the corresponding amount by deduction (set-off) from the Creator’s available balance, pending earnings, or future earnings, or by direct invoice where such balances are insufficient. This right is in addition to any other remedy available to the Platform.

8.3    Automatic non-delivery refund. If a Custom Video is not Delivered within thirty (30) days, the Custom Order may be cancelled and the Custom Payment refunded automatically, with no Commission payable to the Creator. Before issuing such a refund, Creator Support may contact the Creator to attempt to resolve the matter; if it cannot be resolved, the Held Balance is reversed and the Customer is refunded.

8.4    Non-compliant or defective Custom Videos. If a delivered Custom Video fails Compliance Review or is otherwise invalid or non-conforming, the Creator may be given an opportunity to re-upload conforming Custom Content. If conforming content is not delivered within the applicable timeframe, the Custom Payment may be refunded and the Held Balance reversed.

8.5    Chargebacks. The Platform monitors chargeback activity. Customers must not initiate chargebacks or payment disputes in lieu of using the Platform’s refund and support processes. The Platform may restrict, suspend, or terminate accounts associated with repeat, fraudulent, or abusive chargeback activity, and may take such activity into account in enforcement decisions. Any chargeback-protection or chargeback-forgiveness arrangement offered to Creators applies as described in the applicable Creator materials and is subject to change.

8.6    Enforcement for repeat non-delivery. Repeated failure to deliver, repeated delivery of non-conforming content, or other misuse of the Custom Video service may result in enforcement action against the Creator, including warnings, suspension of customs functionality, withholding of funds pending investigation, and suspension or termination of the account, in addition to any other remedies.

9. Creator Visibility and Reporting

9.1    Pending and released earnings. Custom Payments recorded as a Held Balance are visible to the relevant Creator in the creator workspace while pending, including before the Commission is Released. The Platform aims to display, for each Custom Order, the sales order number, job number, the Customer’s username, the pending and released amounts, the date paid, and the status (pending versus released).

9.2    Informational only. Dashboards, status indicators, and earnings figures are provided for convenience and information only. They do not constitute a guarantee of payment, and the amount actually payable is always subject to Completion, refund, reversal, set-off, and the Platform Agreements. In the event of a discrepancy, the Platform’s books and records shall, absent manifest error, govern.

10. Customer License and Use Restrictions

10.1    License. Upon Completion and delivery of a Custom Video to the Customer, and subject to full payment and the Platform Agreements, the Customer is granted a limited, personal, non-exclusive, non-transferable, non-sublicensable, revocable license to access and view the Custom Video for the Customer’s own private, non-commercial use only.

10.2    Restrictions. Except as expressly permitted in writing, the Customer must not copy, reproduce, distribute, publicly display or perform, broadcast, resell, sublicense, upload, share, or otherwise make the Custom Video available to any third party, and must not circumvent or interfere with any content-protection, watermarking, or download-security measures applied by the Platform.

10.3    Exclusivity. Where a Custom Order includes an exclusivity option, the scope of any exclusivity is limited to that expressly described at the point of order. Absent a paid exclusivity option, the Creator retains the right to use, re-use, publish, and sell the Custom Content, subject to the Platform Agreements and applicable law.

10.4    Ownership. As between the Customer and the Creator, and except to the extent of any exclusivity expressly purchased, the Creator (or its licensors) retains all right, title, and interest in and to the Custom Video, including all intellectual property rights. No transfer of ownership occurs by reason of a Custom Order.

11. Intellectual Property, Content Protection, and DMCA

11.1    Creator warranties. The Creator represents and warrants that it owns or has obtained all rights, licenses, consents, and releases necessary to produce, deliver, and (where applicable) license the Custom Video, and that the Custom Video does not infringe or misappropriate the rights of any third party.

11.2    Content protection. The Platform may apply fingerprinting, watermarking, secure-delivery, and other content-protection technologies to Custom Videos. Any takedown or content-protection assistance is provided as described in the applicable Platform materials and is subject to change.

11.3    DMCA / takedown. Claims of copyright infringement are handled in accordance with the Platform’s DMCA / Content Removal Policy. The Platform may remove content, void Custom Orders, withhold or reverse Commission, and take enforcement action in response to valid infringement or rights complaints.

12. Prohibited Content and Conduct

In addition to the prohibitions in the Acceptable Use Policy and the Main Terms, the following are prohibited in connection with the Custom Video service:

(a) requesting, soliciting, producing, or delivering any content that is unlawful, that depicts or appears to depict minors, or that otherwise violates the Acceptable Use Policy or applicable law;

(b) attempting to move payment for a Custom Video off-Platform, or mislabeling a Custom Payment as a Tip or a Tip as a Custom Payment, in order to evade these Custom Terms, fees, or compliance controls;

(c) using the Held Balance, refund, or chargeback mechanisms in bad faith, fraudulently, or to obtain content without paying;

(d) circumventing content protection or redistributing Custom Videos in breach of Section 10; and

(e) providing false age, identity, consent, or record-keeping information.

12.1    Consequences. Violations may result in cancellation of Custom Orders, refusal or reversal of Commission, withholding of funds, restriction, suspension, or termination of accounts, and referral to law-enforcement or other authorities, in the Platform’s discretion and as required by law.

13. Taxes

13.1    Prices may be exclusive of applicable taxes. Each party is responsible for its own taxes arising from a Custom Order. Where required by law, the Platform may collect and remit taxes or report earnings, and Creators agree to provide any tax documentation reasonably required by the Platform.

14. Disclaimers

14.1    Marketplace role. The Platform provides hosting, payment-processing, payment-hold and settlement accounting, fulfilment, compliance, and related services. The creative agreement for a Custom Video is between the Customer and the Creator. The Platform is not the producer of, and does not guarantee the artistic quality, suitability, or fitness of, any Custom Video, except as expressly stated.

14.2    “As is.” To the maximum extent permitted by law, the Custom Video service and the Platform are provided on an “as is” and “as available” basis, and the Platform disclaims all warranties, whether express, implied, or statutory, including warranties of merchantability, fitness for a particular purpose, title, and non-infringement, except to the extent such warranties cannot be excluded under applicable mandatory law.

15. Limitation of Liability

15.1    To the maximum extent permitted by applicable law, and except for liability that cannot lawfully be excluded or limited, the Platform and its affiliates, officers, directors, employees, and agents shall not be liable for any indirect, incidental, special, consequential, exemplary, or punitive damages, or for any loss of profits, revenue, data, goodwill, or content, arising out of or in connection with the Custom Video service or these Custom Terms, whether in contract, tort, or otherwise, even if advised of the possibility of such damages.

15.2    To the maximum extent permitted by applicable law, the aggregate liability of the Platform arising out of or in connection with a particular Custom Order shall not exceed the amount of the Custom Payment for that Custom Order. Nothing in these Custom Terms excludes or limits liability that may not be excluded or limited under applicable mandatory law.

16. Indemnification

16.1    Each Creator and, to the extent applicable, each Customer agrees to indemnify, defend, and hold harmless the Platform and its affiliates and their respective officers, directors, employees, and agents from and against any claims, liabilities, damages, losses, and expenses (including reasonable legal fees) arising out of or related to: (a) the Custom Video or Custom Order, including any claim that it is unlawful or infringing; (b) breach of these Custom Terms or the Platform Agreements; (c) breach of any representation or warranty herein, including the age, consent, and record-keeping warranties; or (d) misuse of the Custom Video service.

17. Governing Law and Dispute Resolution

17.1    Governing law. These Custom Terms, and any dispute arising out of or relating to them, are governed by the laws specified in the Main Terms, without regard to conflict-of-laws principles, except where mandatory local law applies.

17.2    Dispute resolution. The dispute-resolution, arbitration, class-action-waiver, venue, and jurisdiction provisions set out in the Main Terms apply to disputes arising under these Custom Terms and are incorporated herein by reference. 

17.3    Customer–Creator disputes. Disputes regarding the content, quality, or fulfilment of a Custom Order should first be raised through Platform support and chat. The Platform may, but is not obliged to, mediate or resolve such disputes, and may make refund, release, reversal, and enforcement decisions in accordance with these Custom Terms.

18. Changes to These Custom Terms

18.1    The Platform may modify these Custom Terms from time to time. Material changes will be notified by reasonable means, which may include posting the updated Custom Terms on the Platform with a revised “Last Updated” date. Changes take effect as stated in the notice or, absent a stated date, upon posting. Continued use of the Custom Video service after changes take effect constitutes acceptance of the modified Custom Terms.

19. Contact

19.1    Questions about these Custom Terms or the Custom Video service may be directed to Clips4Sale Customer Support or Creator Support through the channels published on the Platform, including the Customer Support page: support@clips4sale.com or https://www.clips4sale.com/clips/page/support