The process may vary depending on which device you’re using. Once you’ve successfully purchased a clip, a confirmation email will be sent to your inbox. This email contains the details of your purchase as well as a download link that will remain active for 48 hours.

Click on the download link to start downloading the clip. Once the file has been downloaded, you can play it on your preferred media player. We recommend using VLC media player since it is free and compatible with nearly all file formats. 

If your download link has expired, reach out to our Customer Experience team and we will help you. We are available 24/7 via chat, telephone or email!